Privacy Policy

 

This policy explains what personal information we collect from you as you visit our website or use our products and services, what we do with your information and how we protect it.

What personal information we collect

Personal information is any information about an identified or identifiable individual. We designed our products to offer you security while you travel or connect to public networks. Keeping your security in mind we also designed our products to ensure that your privacy is protected and we do not collect from you any personal information while you use our product

From our Byos µGateway device

When you use our Byos µGateway devices all data processed by our devices is encrypted. Note that your employer or contractor who supplied your device may be able to access certain personal information while managing your access and use of the device. For more information please consult the privacy policy of your employer or contractor.

From our Embedded Secure Gateway (ESG) solutions

Your IoT device may include one for our ESG solutions, or you may use one of our external secure gateway for IoT devices to protect your device individually from the network threats. The ESG device does not collect or use any personal information from your IoT device. For more information about the IoT device’s treatment of personal information, please consult the manufacturer’s privacy program.

From our website

When you visit our website, we may collect your business contact information when you contact us to inquire about our products. You may also send us personal information when you use our chat function available on the website or contact us with inquiries. We use this information to respond to your inquiries and concerns. We may also collect your name and email address when you subscribe to receive our news and updates.

When you visit our website, we may also use cookies or similar technology to collect information from your, such as your IP address, device identification, the pages you visit on our website, and how much time you spend on our website. We use this information to improve our website and ensure that we offer you the best online experience. You can disable cookies in your browser. If you disable cookies, you may not be able to access or view portions of our website.

Our website uses Google Analytics, to analyze and provide us with information about how our website is used. Google Analytics may collect your personal information, such as your IP address but does not provide us with any of the personal information that it collects. If you want to delete or remove the cookies used by Google Analytics, please opt-out at https://tools.google.com/dlpage/gaoptout.

How we use your personal information

The personal information we collect is used for the following purposes:

  • Provide you with our news and updates when you subscribe to our blog;

  • Create and managing your account;

  • Manage our websites and devices and enable the use of certain features;

  • Personalize, improve and enhance user experience on our website and devices;

  • Provide customer service.

Where we store your personal information

Any information we collect, is stored on our servers located in Canada and the United States. For data stored in the United States, the laws of the United States apply to this information.

How we protect the information we collect

We protect our servers by using state of art technology and security controls, including:

  • Using two factor authentication for access to sensitive data;

  • Using SSL & TLS connections;

  • Storing data behind firewalls.

We only collect information needed for the purposes outlined above and we only keep your personal information for as long as it is necessary for the purpose for which it was collected. When no longer necessary, we delete or destroy all information in accordance with applicable law.

We never sell or rent personal information to third parties and we do not knowingly collect or solicit personal information from anyone under the age of 13.

Do we disclose the information we collect to outside parties?

We never disclose your personal information unless it is with your consent or as authorized or required by law.

We may share your personal information only with our service providers to enable them to perform services related to the operation and maintenance of our website. To ensure they protect your personal information, we require all service providers to adhere to our privacy policy or sign data protection agreements.

How you can access your personal information

You have the right to request access to, deletion of, or correction of any personal information that we may have about you. You can submit a request to access, edit or remove your personal information that we collect and maintain by contacting us. Please allow 30 days for any information modification or deletion requests to be processed.

How to contact us

We welcome your questions or comments about privacy. If you wish to make such a request or have any questions about our privacy compliance program, please contact us.